Treating Customers Fairly (TCF)

The whole business of Vantage FX UK is committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is considered in all areas of our day to day business.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

• Safeguard the interests of our customers through the product life cycle, from promotion to after sales service.
• Deliver to the best of our abilities the needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas where we can improve.

What this means in reality:

• Create a culture of TCF within the Company lead by the senior management.
• Clear promotional material that is compliant, jargon free and appropriately targeted.
• Encourage staff to implement TCF in their day to day business activities and recommend improvements.
• Assess all customer complaints fairly, promptly and impartially.
• Provide staff with the tools and training in order to be kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to customers.
• Ultimately, always question our approach and see how it can be improved.