Frequently Asked Questions
Vantage FX is a regulated Forex broker, providing traders access to the global Forex market through top tier FX liquidity providers. With Vantage FX, you will experience super-fast Forex execution, as well as interbank grade, RAW ECN spreads. We give clients access to Forex markets through stable Forex trading platforms including MetaTrader 4, WebTrader and multiple mobile trading apps for iPhone and Android devices.
Vantage FX is an ASIC regulated Forex Broker. Under Australian Securities and Investment Commission (ASIC) regulation, Vantage FX guarantees absolute transparency across all Forex trading operations.
Clients’ funds are held in a segregated account with Australia’s AA rated National Australia Bank (NAB). NAB are one of the 4 largest financial institutions in Australia otherwise known as the Big 4 and boast a market capitalisation of $93 billion. They constantly rank in the top 20 safest banks in the world.
A strategic partnership with Equinix provides Vantage FX with a fibre optic network solution which connects our Forex trading servers worldwide. This guarantees lighting fast execution on every trade.
Due to CFTC regulation, US traders are unable to trade with non US brokers. As we are based in Australia and strictly regulated by the Australian Securities and Investment Commission (ASIC), CFTC regulations mean that Vantage FX is unfortunately unable to accept clients based in the US. Traders from all other countries are welcome to apply.
Vantage FX is a true STP/ECN Forex broker. This means that we aggregate the best bid and ask prices from deep liquidity pools in the underlying FX market. These prices are provided by the top tier investment banks listed on our home page, including J.P.Morgan, HSBC, RBS, Credit Suisse, Citibank, Nomura and Goldman Sachs.
While we welcome clients from all over the globe, sanctions imposed by the Australian Government and the United Nations Security Council (UNSC) along with our company policies prohibit us from opening account originated from the following countries:
Afghanistan, Albania, Belarus, Bermuda, Bosnia And Herzegovina, Central African Republic, Crimea and Sevastopol, Cuba, Democratic People’s Republic of Korea (North Korea), Democratic Republic of the Congo, Egypt, Eritrea, Former Federal Republic of Yugoslavia, Guinea-Bissau, Iran, Iran (countermeasures also in place for Iran), Iraq, ISIL (Da’esh) and Al-Qaida, Japan, Lebanon, Libya, Montenegro, Myanmar, North Korea, Russia, Serbia, Sevastopol, Sierra Leone, Somalia, South Sudan, Sudan, Syria, The Taliban, The United States, Tunisia, Ukraine, Yemen, Zimbabwe.
To open a FREE $50,000 Vantage FX MT4 demo account, click the purple ‘Demo Account’ button at the top right hand corner of every page. Simply fill in your details and submit the form. You will then be able to instantly download MT4 and start learning to trade Forex.
Each Vantage FX MT4 demo account lasts for 30 days before your login will expire. We encourage our new traders to demo trade until they are comfortable with both the Vantage FX MT4 platform as well as their own trading strategy. If you require a non-expiring demo, please don’t hesitate to send us an email.
To open a Vantage FX MT4 live account, click the red ‘Live Account’ button at the top right hand corner of every page. Complete the forms, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.
The online forms required for a live Forex trading account are fast and easy to complete. If you submit the accompanying required proof of identity documentation when you submit the form, you can be set up and trading within 24 hours.
There are ZERO account opening or maintenance fees on all Vantage FX live Forex trading accounts. This ensures that you are able to fund and trade your capital at your own pace with no pressure from Vantage FX.
Vantage FX clients can fund their account in a number of ways all found on our deposit page. Please click the button next to your required funding type and log into the secure Vantage FX client portal to finalise your deposit.
Vantage FX clients can withdraw funds from their account online. Simply click the button at the bottom of our withdraw page and log into the secure Vantage FX client portal to complete your withdrawal.
Vantage FX does everything it can to make sure our clients receive their funds the same day that they make their withdrawal request. For withdrawals received prior to 12:00 AEST (02:00 GMT), the request will be processed on the same business day.
Vantage FX does not charge any internal fees for deposits or withdrawals. However, please note payments to and from overseas banking institutions may attract intermediary transfer fees from either party which are independent of Vantage FX.
Simply log-in to the secure Vantage FX client portal, click the ‘My Accounts’ button in the left hand menu, find the MT4 account you wish to change leverage on and click the small gear cog icon that is within the table to request a change.
Daily account statements will only be emailed to you on the days that your MT4 trading account has experienced trading activity. You will also receive a monthly account statement on the first day of every new month regardless of trading activity.
Vantage FX will alert you via email when the ‘Margin Level’ in your MT4 Terminal reaches 80%. From here, we will email you on the deposit requirements needed to keep your position open. If your Margin Level drops to 50%, then your position will be automatically closed via a margin call.
Holding both an open long and short position in the same Forex currency pair at the same time (otherwise known as hedging) is permitted on all live Vantage FX MT4 accounts.
Inside your Vantage FX MT4 platform, select Tools > Options, then select the Server tab and then Change. For security reasons, if you have forgotten your password, it can only be reset by the Vantage FX Support team. Please call or email email@example.com
Inside your Vantage FX MT4 platform, select Tools > Options, then select the Server tab and then Change. From here you can use your master password to create an investor password by ticking the change investors password box.
Under Vantage FX’s partnership with MetaQuotes, Vantage FX offers Forex, Commodities and Indices trading on the industry leading MetaTrader 4 platform. The Vantage FX MT4 platform becomes even more powerful once SmartTrader Tools are installed and it is connected to deep FX liquidity pools via the custom made oneZero™ MT4 Bridge, increasing execution speed and price transparency for all clients.
Vantage FX offers its traders the official MT4 mobile app, allowing you to trade anywhere, anytime. Gain fast and stable access to your Forex trading account via the official MetaQuotes mobile application. This app is available across all mobile platforms including both Apple and Android.
Vantage FX offers the cloud based, official MT4 WebTrader Platform to all our clients. Gain fast and stable access to your MT4 trading account from any web browser window, wherever you may need to manage trades from.
Vantage FX has developed a unique solution for Apple users, allowing them to fully exploit the powerful capabilities of the MT4 platform on their iOS based devices. Installed directly on your Mac, this version works seamlessly and includes all the same features as its Windows based counterpart. Forex traders using MT4 for Mac, have the ability to run Expert Advisors and all custom made FX Indicators.
Vantage FX servers run on the GMT+2 time zone. This can be found in your Market Watch time on your MT4 trading platform. If you use an Expert Advisor (EA) which requires the GMT offset to be manually entered, please check that this has been completed.
The trading platform time cannot be changed via the Vantage FX MetaTrader 4 (MT4) interface. If you download and install custom indicators that claim to do this, you will have problems with some platform settings as our servers will no longer line up with yours.
The ‘ask’ price is that at which sellers are willing to go short a Forex currency pair. It is otherwise known as the ‘offer’. The ‘bid’ price is that at which a buyer can go long a Forex currency pair.
By default, the Vantage FX MetaTrader 4 platform displays the bid price. If you wish to also display the ask price, right click your chart, select ‘properties’, go to the ‘common tab’ and check the ‘show ask line’ box.
Inside the Market Watch window, right click on the specific Forex currency pair you are looking for and select ‘specifications’. This will bring up all contract specifications for the Forex currency pair which includes both long and short swap rates.
This is because a swap involves pushing back the value date on the underlying futures contract and on Wednesday this date changes from Friday to Monday. Swap is therefore charged for the extra 2 weekend days.
If you are seeing this message on a Live account, this means you have entered an incorrect login or password. Simply contact us and we will instantly reset your password.
If you are seeing this message on a Demo account, your 30 day license may have expired. Either move to a Live account, or contact us for a non-expiring demo account.
When trading in MetaTrader 4 (MT4) and the ‘Trade Context is Busy’ message appears, it generally means that it is trying to process two orders at the same time. To resolve this issue, simply close and reload your MT4 trading platform.
If you are an existing client and wish to create an additional MT4 account login, please complete the form on our request an additional MT4 login page. We allow for a maximum of 5 logins per client.
If you require another Vantage FX MT4 platform for another computer, simply contact us and we will email you another MT4 installation file for you to use on as many different computers as you please. Remember the official MT4 WebTrader platform allows you to access your account from any web browser, anywhere, anytime.